HOW OUR SERVICE WORKS

PLACE YOUR ORDER

Book your pickup via WhatsApp for the fastest response and priority service

Phone and email enquiries are also available

We confirm your pickup time, selected services, and delivery type before processing

CLEANING | PROCESSING

Clothes are weighed for wash–dry–fold

Items are counted for ironing and sneakers

Doonas and blankets are sized

Any questions are confirmed before processing

Delivery | Payment

Standard Delivery (Pay on Delivery)

How it works:

Standard delivery is scheduled in advance so we can plan our routes efficiently

Bookings must be made the day before delivery

Laundry is picked up at the agreed time

Laundry is delivered the following day within a 2-hour delivery window

Customers must select a 2-hour time window when someone will be home to receive the delivery

Important notes:

If laundry is picked up late in the afternoon, delivery will occur the next day, not the same day

You will receive a message before delivery confirming your delivery window

Someone must be home to receive the order

Payment is collected on delivery (card or cash)

Contactless Delivery (Pay Before Delivery)

How it works:

You advise where your laundry will be left for pickup

Laundry is collected and professionally processed

After processing, we send an invoice and secure payment link via WhatsApp or SMS

Payment is required before delivery

Once payment is confirmed, we send your delivery ETA

Laundry is delivered and left in the agreed safe location

Important notes:

By choosing contactless delivery, you accept responsibility for items once delivered

Washaholics is not responsible for loss or theft after delivery

Same-Day (Express) Delivery

Available with both Standard and Contactless payment options.

Must be booked before 12:00pm

$10 express surcharge

Delivered before 10:00pm

Subject to availability

Delivery Presentation

Ironed items are hung neatly in protective garment covers

Folded items are packed inside our clean Washaholics laundry bags

Pickup Guidelines

To ensure smooth and timely pickups, please follow the guidelines below.

Houses, Townhouses, Duplexes & Granny Flats

Please leave your laundry in a safe, sheltered, and easily accessible location, such as a porch or carport, at the agreed pickup time.

Apartments & Units

For apartment and unit buildings, customers are asked to meet our driver at the main building entrance.

For safety and efficiency, Washaholics does not enter buildings, hallways, or use lifts.

Laundry Bags Included

Each new customer receives, at no charge:

1 × Black Mesh Laundry Bag

1 × White Canvas Delivery Bag

These bags help keep your laundry clean, organised, and protected during pickup and delivery.

How to Use the Bags

Black Mesh Bag is is for dirty laundry only

White Canvas bag is for clean laundry only

Please do not overfill bags

Bags must be returned each cycle

Prohibited Items

For safety and hygiene reasons, please do not place the following items in laundry bags:

Sharp objects

Batteries, lighters, or vapes

Chemicals or flammable liquids

Pet waste, nappies, or sanitary items

Additional Bags

Additional, lost, or unreturned laundry bags are $12 per bag.

This helps us keep bags clean and in circulation for all customers.